Satisfaction Guarantee

At Kando Sounds, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That's why we offer a straightforward Satisfaction Guaranteed Policy that ensures your peace of mind.

30-Day Returns

You have 30 days from the date of delivery to return any item purchased from us for a full refund, no questions asked. Whether you've changed your mind or the product doesn't meet your expectations, simply return it to us in its original condition.

No Restocking Fees

We believe in transparency and fairness, which is why we do not charge any restocking fees on returns. Your refund will be processed in full, minus any applicable shipping charges, once the returned item has been received and inspected.

Easy Return Process

Returning an item is hassle-free with our easy return process. Here’s how it works:

  1. Contact our customer service team at kandosounds@gmail.com to initiate a return.
  2. Pack the item securely in its original packaging, including any accessories or documentation that came with it.
  3. Ship the item back to us using a trackable shipping method of your choice.

Refund Timeline

Once we receive your returned item, our team will inspect it to ensure it is in its original condition. You can expect your refund to be processed within [number] business days. Refunds will be issued in the same form of payment originally used for purchase.

Conditions

  • Items must be returned in their original packaging and in unused, resaleable condition.
  • Returns must be initiated within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Exclusions:

  • Items damaged due to misuse, neglect, accidents, or unauthorized modifications.
  • Consumables such as strings, drumsticks, and reeds.
  • Items not in their original condition or packaging.

12-Month Warranty:

In addition to our refund policy, we provide a 12-month warranty on all products sold at Kando Sounds. This warranty covers manufacturing defects and faults that occur during normal use of the product. It does not cover damage caused by misuse, neglect, accidents, or unauthorized modifications.

Contact Us

If you have any questions about our Satisfaction Guaranteed Policy or need assistance with a return, please contact our customer service team at kandosounds@gmail.com. We are here to help ensure your complete satisfaction.

Thank you for choosing Kando Sounds. We appreciate your business!